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        <version>8.13.3</version>
        <build-number>813003</build-number>
        <build-date>14-01-2021</build-date>
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<item>
            <title>[ASTPPCOM-903] Client getting RESELLER_COST_CHEAP [31] error</title>
                <link>https://jira.astppbilling.org/browse/ASTPPCOM-903</link>
                <project id="10608" key="ASTPPCOM">ASTPP Community</project>
                    <description>&lt;p&gt;Hi Team,&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Please check calls under Reseller&#160;Asimo B.V.&#160;&lt;a href=&quot;https://yoursipcloud.com/accounts/reseller_edit/281&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;401309&lt;/a&gt;&#160;&lt;/p&gt;

&lt;p&gt;Calls are failing from their Customer one account, it is getting&#160;RESELLER_COST_CHEAP &lt;span class=&quot;error&quot;&gt;&amp;#91;31&amp;#93;&lt;/span&gt; error. Please check as it is an important client.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;https://jira.astppbilling.org/secure/attachment/37607/37607_image-2022-06-23-07-32-57-896.png&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="39589">ASTPPCOM-903</key>
            <summary>Client getting RESELLER_COST_CHEAP [31] error</summary>
                <type id="10200" iconUrl="https://jira.astppbilling.org/secure/viewavatar?size=xsmall&amp;avatarId=10303&amp;avatarType=issuetype">Bug</type>
                                            <priority id="2" iconUrl="https://jira.astppbilling.org/images/icons/priorities/high.svg">High</priority>
                        <status id="6" iconUrl="https://jira.astppbilling.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10000">Done</resolution>
                                        <assignee username="neetu.nogia">Neetu Nogia</assignee>
                                    <reporter username="ashley@carrier2.network">Ashley Thomas Alvarez</reporter>
                        <labels>
                    </labels>
                <created>Thu, 23 Jun 2022 11:03:25 +0530</created>
                <updated>Tue, 28 Jun 2022 12:47:41 +0530</updated>
                            <resolved>Tue, 28 Jun 2022 12:47:28 +0530</resolved>
                                                                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                    <timespent seconds="3600">1h</timespent>
                                <comments>
                            <comment id="85291" author="JIRAUSER13600" created="Thu, 23 Jun 2022 11:20:41 +0530"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.astppbilling.org/secure/ViewProfile.jspa?name=ashley%40carrier2.network&quot; class=&quot;user-hover&quot; rel=&quot;ashley@carrier2.network&quot;&gt;Ashley Thomas Alvarez&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Good day,&lt;/p&gt;

&lt;p&gt;Hope you are doing well.&lt;/p&gt;

&lt;p&gt;I am sharing with you one document please go through this doc, it will resolve your concern.&lt;/p&gt;

&lt;p&gt;&lt;a href=&quot;https://docs.astppbilling.org/display/itplmars/.RESELLER_COST_CHEAP+vv4&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://docs.astppbilling.org/display/itplmars/.RESELLER_COST_CHEAP+vv4&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;if anything else please let me know.&lt;/p&gt;

&lt;p&gt;Thank You&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="85294" author="JIRAUSER17603" created="Thu, 23 Jun 2022 11:27:50 +0530"  >&lt;p&gt;I cannot access the page!&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;https://jira.astppbilling.org/secure/attachment/37609/37609_image-2022-06-23-07-57-52-558.png&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;</comment>
                            <comment id="85374" author="JIRAUSER13600" created="Thu, 23 Jun 2022 20:39:19 +0530"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.astppbilling.org/secure/ViewProfile.jspa?name=ashley%40carrier2.network&quot; class=&quot;user-hover&quot; rel=&quot;ashley@carrier2.network&quot;&gt;Ashley Thomas Alvarez&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Good day,&lt;/p&gt;

&lt;p&gt;I have shared with you steps over the skype.&lt;/p&gt;

&lt;p&gt;if anything else please let me know.&lt;/p&gt;

&lt;p&gt;Thank You&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="37607" name="image-2022-06-23-07-32-57-896.png" size="662197" author="ashley@carrier2.network" created="Thu, 23 Jun 2022 11:02:55 +0530"/>
                            <attachment id="37608" name="image-2022-06-23-07-57-43-462.png" size="17339" author="ashley@carrier2.network" created="Thu, 23 Jun 2022 11:27:38 +0530"/>
                            <attachment id="37609" name="image-2022-06-23-07-57-52-558.png" size="17339" author="ashley@carrier2.network" created="Thu, 23 Jun 2022 11:27:47 +0530"/>
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