Jira

Jira https://jira.astppbilling.org This file is an XML representation of an issue en-us

8.13.3

813003

14-01-2021

[ASTPPCOM-901] Call Recording playback interface issue https://jira.astppbilling.org/browse/ASTPPCOM-901 ASTPP Community <p>I enable call recording and file is show on FTP but in interface I got two X and File not found</p> <p>I gave 755 permission for asttp and freeswitch</p> <p> </p> <p>How I can playback from interface</p> <p> </p> <p> </p> ASTPPCOM-901

Call Recording playback interface issue

Improvement Highest Done Done Nikunj ayar Satband Wed, 15 Jun 2022 18:43:53 +0530 Fri, 29 Jul 2022 14:07:57 +0530 Fri, 1 Jul 2022 12:27:36 +0530 0 2 4.5h <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=satband" class="user-hover" rel="satband">Satband</a>,</p> <p>Do you mean on the GUI or interface recordings are not showing in there ?</p> <p>Please confirm on which os ASTPP is installed.</p> <p>Thanks</p> <p>Hi nikunj </p> <p>Yes records not work on GUI it's show X X file not found ،I use Version 4.0.1 <br/> Please advice</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=satband" class="user-hover" rel="satband">Satband</a>,</p> <p>Please follow below steps.</p> <p>Before removing anything we request you to keep backup of it.</p> <p>cd /var/www/html/astpp/playlist/example/media/</p> <p>ls -la</p> <p>rm recordings</p> <p>mkdir recordings</p> <p>ls -la</p> <p>chmod -Rf 777 recordings</p> <p>make sure you copied all old recordings files to new direcotry -</p> <p> </p> <p>cp -rf /var/lib/freeswitch/recordings/*.wav /var/www/html/astpp/playlist/example/media/recordings/</p> <p>Once changes applied please restart nginx service.</p> <p> </p> <p>systemctl restart nginx </p> <p>Please check and confirm.</p> <p>Thanks</p> <p> </p> <p>Not resolved attache dcommands log</p> <p><span class="error">[root@vps2311136 ~]</span># cd /var/www/html/astpp/playlist/example/media/<br/> <span class="error">[root@vps2311136 media]</span>#<br/> <span class="error">[root@vps2311136 media]</span># ls -la<br/> total 8<br/> drwxr-x---. 2 freeswitch daemon 4096 Jun 20 09:43 .<br/> drwxr-xr-x. 16 apache apache 4096 Sep 9 2021 ..<br/> lrwxrwxrwx. 1 apache apache 31 Aug 18 2021 recordings -> /var/lib/freeswitch/recordings/<br/> <span class="error">[root@vps2311136 media]</span>#<br/> <span class="error">[root@vps2311136 media]</span># rm recordings<br/> rm: remove symbolic link ‘recordings’? y<br/> <span class="error">[root@vps2311136 media]</span># mkdir recordings<br/> mkdir: cannot create directory ‘recordings’: File exists<br/> <span class="error">[root@vps2311136 media]</span>#<br/> <span class="error">[root@vps2311136 media]</span># ls -la<br/> total 8<br/> drwxr-x---. 2 freeswitch daemon 4096 Jun 20 09:43 .<br/> drwxr-xr-x. 16 apache apache 4096 Sep 9 2021 ..<br/> lrwxrwxrwx. 1 apache apache 31 Aug 18 2021 recordings -> /var/lib/freeswitch/recordings/<br/> <span class="error">[root@vps2311136 media]</span>#<br/> <span class="error">[root@vps2311136 media]</span># chmod -Rf 777 recordings<br/> <span class="error">[root@vps2311136 media]</span>#<br/> <span class="error">[root@vps2311136 media]</span># cp -rf /var/lib/freeswitch/recordings/*.wav /var/www/html/astpp/playlist/example/media/recordings/<br/> cp: cannot stat ‘/var/lib/freeswitch/recordings/*.wav’: No such file or directory</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=satband" class="user-hover" rel="satband">Satband</a>,</p> <p>Can you please share where the documents are saved as of now.</p> <p>Share the full directory with path in here.</p> <p>Thanks</p> <p>Hello dear sir </p> <p>File saved here </p> <p>/var/lib/freeswitch/recordings</p> <p>Please advice</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=satband" class="user-hover" rel="satband">Satband</a>,</p> <p>Goodday, </p> <p>As you have shared the recording path from your side is below</p> <p>/var/lib/freeswitch/recordings</p> <p>So below step should work.</p> <p>cp -rf /var/lib/freeswitch/recordings/*.wav /var/www/html/astpp/playlist/example/media/recordings/</p> <p>this error should not come if the recording directory is as it is as you have shared.<br/> cp: cannot stat ‘/var/lib/freeswitch/recordings/*.wav’: No such file or directory</p> <p>Please share the screenshot of below command</p> <p>ls -la /var/lib/freeswitch/recordings/</p> <p>Thanks</p> <p> </p> <p>Yes its work now but I need push the command for any new record file ever time</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=satband" class="user-hover" rel="satband">Satband</a>,</p> <p>It can be the issue related to the permission.</p> <p>You can set cron for permission.</p> <p>Thanks</p> <p>Can I get the command for cron please</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=satband" class="user-hover" rel="satband">Satband</a>,</p> <p>Please set below in your crontab </p> <p>0 */2 * * * /usr/bin/chmod 777 -Rf /var/lib/freeswitch/recordings/ </p> <p>Thanks</p> ASTPP Edition Category Development Edition RCA Rank 0|i047gv: Support Type