https://jira.astppbilling.org This file is an XML representation of an issue en-us 8.13.3 813003 14-01-2021 https://jira.astppbilling.org/browse/ASTPPCOM-896 ASTPP Community <p>Dear ASTPP Team,</p> <p>We are unable to open the Gtsconnect GUI whereas are able to ssh the server .<br/> The page is not responding after putting the address in the address bar and hitting enter there is no movement .</p> <p>GUI Login Links :-</p> <p><a href="https://149.20.164.130/" class="external-link" target="_blank" rel="nofollow noopener">https://149.20.164.130/</a><br/> <a href="https://gtsconnect.com" class="external-link" target="_blank" rel="nofollow noopener">https://gtsconnect.com</a></p> <p>Please look into the same and resolve it ASAP .</p> ASTPPCOM-896

Unable to open Gtsconnect GUI

Task Highest Done Done Samir Doshi Hafeez Khan new_bug Mon, 30 May 2022 14:35:19 +0530 Fri, 17 Jun 2022 12:32:38 +0530 Fri, 17 Jun 2022 12:32:38 +0530 v4.0 0 2 4.5h <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=hafeez.khan%40globeteleservices.com" class="user-hover" rel="hafeez.khan@globeteleservices.com">Hafeez Khan</a>,<br/> Good day,</p> <p>Please share you ssh details so we can check for it accordingly.</p> <p>Thanks,</p> <p>Palak.</p> <p>Dear Palak,</p> <p>Please find the details :-</p> <p>IP - 149.20.164.130<br/> User - root<br/> Password - Kk%4y@@+Rv6UW$8p</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=hafeez.khan%40globeteleservices.com" class="user-hover" rel="hafeez.khan@globeteleservices.com">Hafeez Khan</a>,</p> <p>We are not been able to access your server, can you please white list our below public ips at your end so we can check.</p> <p>103.240.35.46<br/> 150.129.107.251<br/> 3.125.194.107</p> <p>Thanks,</p> <p>Palak.</p> <p>Dear Palak,</p> <p>Needful has been done .<br/> Below IP's whitelisted </p> <p>103.240.35.46<br/> 150.129.107.251<br/> 3.125.194.107</p> <p>Dear Palak,</p> <p>Please confirm if you can access the server now .</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=hafeez.khan%40globeteleservices.com" class="user-hover" rel="hafeez.khan@globeteleservices.com">Hafeez Khan</a>,</p> <p>Yes we can access it, your nginx freeswitch and php services are not running. We are checking and debugging on it.</p> <p> </p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=hafeez.khan%40globeteleservices.com" class="user-hover" rel="hafeez.khan@globeteleservices.com">Hafeez Khan</a>,</p> <p>Please check now it is resolved.<br/> Someone removed the error logs for fs, nginx and php that created the issue. Please check the below history screenshot.</p> <p><span class="image-wrap" style=""><img src="https://jira.astppbilling.org/secure/attachment/37063/37063_image-2022-05-30-17-49-44-919.png" style="border: 0px solid black" /></span></p> <p>Thanks,</p> <p>Palak.</p> <p>Thank you very much Palak.<br/> Could you please help us with more details like the user details or IP address from which the logs were cleared .</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=hafeez.khan%40globeteleservices.com" class="user-hover" rel="hafeez.khan@globeteleservices.com">Hafeez Khan</a>,<br/> Good day.</p> <p>No we can not find from which ip address the command was execute.</p> <p>Thanks,</p> <p>Palak.</p> ASTPP Edition Development Edition RCA Rank 0|i045xz: Support Type