https://jira.astppbilling.org This file is an XML representation of an issue en-us 8.13.3 813003 14-01-2021 https://jira.astppbilling.org/browse/ASTPPCOM-889 ASTPP Community <p> Good day I was told by one of your representatives on Skype to send you guys the information with this issue that's been an ongoing problem I've installed yourself for 3 different times and even on the version 4 I've had the same issue had to have somebody coming and created A script to start the server can you guys take a look at it here is the credentials to my server please tell me what's going on thank you</p> ASTPPCOM-889

version 5

Task Highest Done Done Neetu Nogia ag bug_fixed Sat, 30 Apr 2022 18:04:08 +0530 Wed, 7 Sep 2022 17:18:33 +0530 Wed, 7 Sep 2022 17:17:56 +0530 v5.0 0 2 4h 10m <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=Rg2200" class="user-hover" rel="Rg2200">ag</a></p> <p>Good day,</p> <p>Can you please let me know which OS system are you using for installation?</p> <p>Our astpp v5 community script is working fine.</p> <p>We suggest to you please use Debian 10 for installation.</p> <p>Thank You</p> <p> I installed it on version 9 as it said it should have been installed on so now I'm going to reinstall it hopefully there's not this problem</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=Rg2200" class="user-hover" rel="Rg2200">ag</a></p> <p>Please use Debian 10 OS version, if you have still the same issue please let me know.</p> <p>Thank You</p> <p> Good day I have got it to install For the gateway settings For the registered transport Do you have any documentation on how I put in the number the 5060</p> <p>hello</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=Rg2200" class="user-hover" rel="Rg2200">ag</a></p> <p>Good day,</p> <p>we are not getting you, Can you please explain more</p> <p>so we can check accordingly.</p> <p>Thank You</p> <p><span class="image-wrap" style=""><img src="https://jira.astppbilling.org/secure/attachment/36626/36626_reg.jpg" style="border: 0px solid black" /></span></p> <p>My service provider uses 5060 to register it On your software when I enter into 5060 it is not coming up in the registration to my provider is there another way that I'm supposed to enter the 5060 into the string</p> <p> I took a look to see what the issue is the issue is that the free switch has not started like end version 4 not sure how to start it I have to get my guy to look into it again and write the same script as last time after it starts a few minutes after restart free switch there's a problem with the software</p> <p> </p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=Rg2200" class="user-hover" rel="Rg2200">ag</a></p> <p>Good day,</p> <p>5060 port is open in your server can you please check once on your server and firewall side?</p> <p>if anything else please let  me know</p> <p>Thank You</p> <p>I have tried to register a phone internally does not register register therefore free switch is not running how do I go to check to see if it is running in the software no registration like I said in the last version there is a problem when you started sometimes the field the free switch does not start</p> <p>And just to let you know I do not have a firewall in front of it</p> <p><a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=Rg2200" class="user-hover" rel="Rg2200">ag</a></p> <p>Is your freeswitch profile listening on port 5060?</p> <p>Please check once and let me know.</p> <p>Command for checking freeswitch profile.</p> <p>fs_cli -p(freeswitch password)</p> <p>use this key after entering in freeswitch ( fn+ f5 )</p> <p>Thank You</p> <p>When I did the install wasn't the free switch to post to be installed I do not see nothing on the dashboard of the software for free switch do I have to go to the command line and check this out</p> <p><a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=Rg2200" class="user-hover" rel="Rg2200">ag</a></p> <p>Yes, you have to run this command on the server.</p> <p>If you have some issue comes related to it then share the screenshot with us.</p> <p>Thank You</p> <p>Good day I have tried I Can I find the directory in the server can you give me the proper instructions to find where this file is on the server because I've never had this much problem to get a program running I have it installed I can get into the Web application and I can't find where the free switch is everything is supposed to be installed and functioning I'm still not quite sure of what you guys have out here I understand it's open source but at least open source and you shouldn't give me no issues installing and at least getting it to run I've been trying this for over a month to 2 months now and all you guys have been giving me is nothing but run around Are you guys gonna help me get this thing running or may I just move on</p> <p>Good day guys you have a problem with the profile sip not restarting automatically when the software starts this is the problem with the software can you take a look into why it doesn't restart and I have to go in and started myself thank you</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=Rg2200" class="user-hover" rel="Rg2200">ag</a></p> <p>Good day,</p> <p>I am not getting you, Can you please share a screenshot related to it?</p> <p>Thank You</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=Rg2200" class="user-hover" rel="Rg2200">ag</a></p> <p>We are closing this ticket as haven't got a response back on this ticket for a few days.</p> <p>Kindly raise a new ticket if you will have any queries in the future by relying on it.</p> <p>Regards,</p> ASTPP Edition Development Edition RCA Rank 0|i04307: Support Type