Jira https://jira.astppbilling.org This file is an XML representation of an issue en-us 8.13.3 813003 14-01-2021 [ASTPPCOM-883] Web management very slow after upgrade v5 https://jira.astppbilling.org/browse/ASTPPCOM-883 ASTPP Community <p>I upgrade ASTPP from 4.0.1 to 5. All ok during the upgrade but when I access to web management is very slow and some pages no load.</p> <p><a href="https://forum.astppbilling.org/t/web-management-very-slow-after-upgrade-4-0-1-to-5/1064" class="external-link" target="_blank" rel="nofollow noopener">https://forum.astppbilling.org/t/web-management-very-slow-after-upgrade-4-0-1-to-5/1064</a></p> <p> </p> ASTPPCOM-883 Web management very slow after upgrade v5 Improvement Low In Progress Unresolved Ashish Gohil Antonio José Petidier Maestre Wed, 6 Apr 2022 18:46:29 +0530 Thu, 14 Jul 2022 18:48:20 +0530 v5.0 0 4 10.75h <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> ,</p> <p>Can you please share more details that on which pages you are observing slow concern.</p> <p>If possible please share the video related to it.</p> <p>Thanks</p> <p>Hello,</p> <p>All pages.</p> <p>I share the video.<span class="nobr"><a href="https://jira.astppbilling.org/secure/attachment/35771/35771_screen-recording.webm" title="screen-recording.webm attached to ASTPPCOM-883">screen-recording.webm<sup><img class="rendericon" src="https://jira.astppbilling.org/images/icons/link_attachment_7.gif" height="7" width="7" align="absmiddle" alt="" border="0"/></sup></a></span></p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> ,</p> <p>Goodday ,</p> <p>Can you please share the output of  below commands from your server.</p> <p>Please share related screenshot.</p> <ol> <li>free -m</li> <li>df -hT</li> <li>Top (During accessing system with slow process)</li> </ol> <p>Thanks</p> <p>Hello,</p> <p>Attach the screenshot.</p> <p><span class="image-wrap" style=""><img src="https://jira.astppbilling.org/secure/attachment/35782/35782_image-2022-04-08-10-28-15-953.png" style="border: 0px solid black" /></span></p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> ,</p> <p>Can you please share output of below file.</p> <p>/opt/ASTPP/web_interface/astpp/assets/js/module_js/generate_grid.js</p> <p> Please attached here.</p> <p>Thanks</p> <p>The output:</p> <p>/opt/ASTPP/web_interface/astpp/assets/js/module_js/generate_grid.js: line 1: syntax error near unexpected token `function'<br/> /opt/ASTPP/web_interface/astpp/assets/js/module_js/generate_grid.js: line 1: `$(document).ready(function () {'</p> <p>Attach my file. Code problem?</p> <p><span class="nobr"><a href="https://jira.astppbilling.org/secure/attachment/35790/35790_generate_grid.js" title="generate_grid.js attached to ASTPPCOM-883">generate_grid.js<sup><img class="rendericon" src="https://jira.astppbilling.org/images/icons/link_attachment_7.gif" height="7" width="7" align="absmiddle" alt="" border="0"/></sup></a></span></p> <p>See my findings on <a href="https://forum.astppbilling.org/t/web-management-very-slow-after-upgrade-4-0-1-to-5/1064" class="external-link" target="_blank" rel="nofollow noopener">https://forum.astppbilling.org/t/web-management-very-slow-after-upgrade-4-0-1-to-5/1064</a> for the cause. </p> <p> </p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a>,</p> <p>can you please replace file we are sharing here with the same path we shared above,</p> <p>Thanks</p> <p><span class="nobr"><a href="https://jira.astppbilling.org/secure/attachment/35790/35790_generate_grid.js" title="generate_grid.js attached to ASTPPCOM-883">generate_grid.js<sup><img class="rendericon" src="https://jira.astppbilling.org/images/icons/link_attachment_7.gif" height="7" width="7" align="absmiddle" alt="" border="0"/></sup></a></span></p> <p>Hello,</p> <p> </p> <p>I replaced the file but same output:</p> <p>root@ASTPP:~# /opt/ASTPP/web_interface/astpp/assets/js/module_js/generate_grid.js<br/> /opt/ASTPP/web_interface/astpp/assets/js/module_js/generate_grid.js: line 1: syntax error near unexpected token `function'<br/> 'opt/ASTPP/web_interface/astpp/assets/js/module_js/generate_grid.js: line 1: `$(document).ready(function () {</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> ,</p> <p>Goodday,</p> <p>While you try to access login page we request you to do inspect on browser and share us a network screenshot.</p> <p>You can do inspect by right clicking on mouse and then you can select in network.</p> <p>Do this only while you do login.</p> <p>Also we have attached screenshot for your reference.</p> <p>Let us know if anything.</p> <p>Thanks</p> <p><span class="image-wrap" style=""><img src="https://jira.astppbilling.org/secure/attachment/35862/35862_network.png" style="border: 0px solid black" /></span></p> <p>The screenshot.</p> <p>I attached HAR file for more information.</p> <p><span class="image-wrap" style=""><img src="https://jira.astppbilling.org/secure/attachment/35868/35868_image-2022-04-13-09-02-51-377.png" style="border: 0px solid black" /></span><span class="nobr"><a href="https://jira.astppbilling.org/secure/attachment/35869/35869_astpp.abbastelecom.net.har" title="astpp.abbastelecom.net.har attached to ASTPPCOM-883">astpp.abbastelecom.net.har<sup><img class="rendericon" src="https://jira.astppbilling.org/images/icons/link_attachment_7.gif" height="7" width="7" align="absmiddle" alt="" border="0"/></sup></a></span></p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> ,</p> <p>Goodday,</p> <p>Can you please share your server and GUI(portal) credentials in below mail id.</p> <p>Please also share ticket number with credentials so team can have knowledge about it.</p> <p><span class="nobr"><a href="mailto:support@inextrix.com" class="external-link" target="_blank" rel="nofollow noopener">support@inextrix.com<sup><img class="rendericon" src="https://jira.astppbilling.org/images/icons/mail_small.gif" height="12" width="13" align="absmiddle" alt="" border="0"/></sup></a></span></p> <p>We will check for it and update you.</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> ,</p> <p>Please confirm once you share credentials on above shared mail id.</p> <p>So we can proceed with further checking accordingly.</p> <p>Thanks</p> <p>Hello,</p> <p> </p> <p>I sent a mail with credentials.</p> <p>Hello,</p> <p>I received this mail.</p> <p><span class="image-wrap" style=""><img src="https://jira.astppbilling.org/secure/attachment/36012/36012_image-2022-04-18-15-27-30-137.png" style="border: 0px solid black" /></span></p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> ,</p> <p>We have got your email regarding credentials.</p> <p>We will check for it and share you if anything.</p> <p>Also we will share you update on it accordingly.</p> <p>Thanks</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> ,</p> <p>Please let us know which tool/application we need to use to connect your VPN?</p> <p>We are waiting for your response.</p> <p>Thanks</p> <p>hello,</p> <p>Could you use PPTP client. Windows PPTP client work with our server or L2TP client.</p> <p>Regards,</p> <p>Hello,</p> <p> have you got any problem for connect?</p> <p>We could enable Anydesk session and connect to this way.</p> <p>Thanks,</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> </p> <p>We are not allow to use third party VPN or anydesk.</p> <p>We request you to please provide ssh login.</p> <p>We can share you our list of internal ip on which you can grant access.</p> <p>Please whitelist below ip's and share ssh access for linux base system.<br/> 117.247.91.162<br/> 150.129.107.251<br/> 3.125.194.107</p> <p>Thanks</p> <p> </p> <p>Hello,</p> <p> </p> <p>I sent a mail with the access information.</p> <p> </p> <p>Regards,</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> ,</p> <p>We have checked for access and we are able to login to your ssh server.</p> <p>We also need GUI access in order to check GUI issue.</p> <p>We request you to please whitelist your GUI access for shared IP.</p> <p>For now we are unable to open it.</p> <p>Thanks</p> <p> </p> <p>Hello,</p> <p>Access done.</p> <p>You must add to your hosts file, 185.110.161.15 --&gt; astpp.abbastelecom.net.</p> <p> </p> <p>Regards</p> <p>Did anyone see my comment on the forum of how I got around this?</p> <p> </p> <p><a href="https://forum.astppbilling.org/t/web-management-very-slow-after-upgrade-4-0-1-to-5/1064/12?u=jmurraysolutions" class="external-link" target="_blank" rel="nofollow noopener">https://forum.astppbilling.org/t/web-management-very-slow-after-upgrade-4-0-1-to-5/1064/12?u=jmurraysolutions</a> </p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> ,</p> <p>Goodday,</p> <p>While we are trying to access GUI.</p> <p>We are getting below error.</p> <p>Can you please check at your end.</p> <p>Thanks.</p> <p><span class="image-wrap" style=""><img src="https://jira.astppbilling.org/secure/attachment/36595/36595_image-2022-05-04-17-51-28-379.png" style="border: 0px solid black" /></span></p> <p>Hello,</p> <p>The web work in my side from local and remote.</p> <p>Check you config and source IP.</p> <p>Hello,</p> <p> </p> <p>Some news?. Still the access problems?</p> <p> </p> <p>Hello,</p> <p>Still the problem with my ASTPP. Long time ago that you don´t check the problem.</p> <p>I need work propperly. Can I do rollover to version 4.0.1?</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> ,</p> <p>We are still facing issue with accessing your GUI and having same issue as we shared screenshot.</p> <p>We request you to please check from your side and allow access accordingly.</p> <p>Thanks.</p> <p>Service is working.</p> <p>Please, try with another browser or check this options on your side:</p> <p><a href="https://appuals.com/pr-connect-reset-error/" class="external-link" target="_blank" rel="nofollow noopener">https://appuals.com/pr-connect-reset-error/</a></p> <p> </p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> ,</p> <p>We have tried with another browser as well and it is still not working.</p> <p>Can you please confirm that below ip is whitelisted for access to portal?</p> <p>117.247.91.162</p> <p>Also please check below screenshot for your reference.</p> <p>Thanks.</p> <p><span class="image-wrap" style=""><img src="https://jira.astppbilling.org/secure/attachment/36913/36913_image-2022-05-24-11-03-07-768.png" style="border: 0px solid black" /></span></p> <p> </p> <p>Hello,</p> <p>This IP is enable in my firewall, but the firewall rule no marked packets from your IP to port 443.</p> <p>Your connection is drop before my firewall.</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> ,</p> <p>We were able to login before.</p> <p>We have not made any changes on our side.</p> <p>We request you to please check at your end.</p> <p>Thanks</p> <p>Hello,</p> <p>We have not made changes on our side and i check from remote connection and i can login properly. In my side i see that you can´t reach my public IP.</p> <p>I can do a join tests. We can talk via Skype.</p> <p>You have my mail.</p> <p>Regards,</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=petidier" class="user-hover" rel="petidier">Antonio José Petidier Maestre</a> ,</p> <p>We request you to please allow IP 117.247.91.162 again.</p> <p>Let us know once done.</p> <p>Also please note , We are not allowed for remote connection.</p> <p>Thanks</p> <p>Hello,</p> <p>I sent a mail with the configuration of my firewall. Please check.</p> <p>All good on my side.</p> <p>Regards,</p> ASTPP Edition Category Development Edition RCA Rank 0|i040av: Sprint 2022-ENT-DEV-V61-W27 Support Type