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    <title>Jira</title>
    <link>https://jira.astppbilling.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>8.13.3</version>
        <build-number>813003</build-number>
        <build-date>14-01-2021</build-date>
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<item>
            <title>[ASTPPCOM-855] When mod_nibblebill / realtime billing is used and account balance drop lower then minimum - Action Type: warning  can not be executed and generate hang up with status:DESTINATION_OUT_OF_ORDER ( Version 5.0 Enterprise Build : 20210730-153339)</title>
                <link>https://jira.astppbilling.org/browse/ASTPPCOM-855</link>
                <project id="10608" key="ASTPPCOM">ASTPP Community</project>
                    <description>&lt;p&gt;2021-12-22 14:08:49.181285 98.33% &lt;span class=&quot;error&quot;&gt;&amp;#91;DEBUG&amp;#93;&lt;/span&gt; mod_nibblebill.c:506 Attempting to bill at $0.99000 per minute to account 5&lt;br/&gt;
 2021-12-22 14:08:49.181285 98.33% &lt;span class=&quot;error&quot;&gt;&amp;#91;INFO&amp;#93;&lt;/span&gt; mod_nibblebill.c:565 Beginning new billing on 548c7aaf-56be-4ac2-8408-fc8d34a186e9&lt;br/&gt;
 2021-12-22 14:08:49.181285 98.33% &lt;span class=&quot;error&quot;&gt;&amp;#91;DEBUG&amp;#93;&lt;/span&gt; mod_nibblebill.c:573 20 seconds passed since last bill time of 2021-12-22 14:08:28&lt;br/&gt;
 2021-12-22 14:08:49.181285 98.33% &lt;span class=&quot;error&quot;&gt;&amp;#91;DEBUG&amp;#93;&lt;/span&gt; mod_nibblebill.c:590 Billing $0.346500 to 5 (Call: 548c7aaf-56be-4ac2-8408-fc8d34a186e9 / 0.000000 so far)&lt;br/&gt;
 2021-12-22 14:08:49.181285 98.33% &lt;span class=&quot;error&quot;&gt;&amp;#91;DEBUG&amp;#93;&lt;/span&gt; mod_nibblebill.c:395 Doing update query&lt;br/&gt;
 &lt;span class=&quot;error&quot;&gt;&amp;#91;Update accounts SET balance=IF(posttoexternal=1,balance+0.346500,balance-0.346500) WHERE id=&amp;#39;5&amp;#39;&amp;#93;&lt;/span&gt;&lt;br/&gt;
 2021-12-22 14:08:49.181285 98.33% &lt;span class=&quot;error&quot;&gt;&amp;#91;DEBUG&amp;#93;&lt;/span&gt; mod_nibblebill.c:422 Doing lookup query&lt;br/&gt;
 &lt;span class=&quot;error&quot;&gt;&amp;#91;SELECT if(posttoexternal=1,credit_limit+(balance*-1),balance) AS nibble_balance FROM accounts WHERE id=&amp;#39;5&amp;#39;&amp;#93;&lt;/span&gt;&lt;br/&gt;
 2021-12-22 14:08:49.181285 98.33% &lt;span class=&quot;error&quot;&gt;&amp;#91;DEBUG&amp;#93;&lt;/span&gt; mod_nibblebill.c:430 Retrieved current balance for account 5 (balance = 1.702500)&lt;br/&gt;
 2021-12-22 14:08:49.181285 98.33% &lt;span class=&quot;error&quot;&gt;&amp;#91;DEBUG&amp;#93;&lt;/span&gt; mod_nibblebill.c:645 &lt;font color=&quot;#ff0000&quot;&gt;Balance of 1.702500 fell below low balance amount of 5.000000! (Account 5)&lt;/font&gt;&lt;br/&gt;
 2021-12-22 14:08:49.181285 98.33% &lt;span class=&quot;error&quot;&gt;&amp;#91;ERR&amp;#93;&lt;/span&gt; switch_core_session.c:2770&lt;font color=&quot;#ff0000&quot;&gt; Invalid Application play&lt;/font&gt;&lt;br/&gt;
 2021-12-22 14:08:49.181285 98.33% &lt;span class=&quot;error&quot;&gt;&amp;#91;NOTICE&amp;#93;&lt;/span&gt; switch_core_session.c:2771 &lt;font color=&quot;#ff0000&quot;&gt;Hangup&lt;/font&gt; sofia/default/40727388998@136.244.104.17 &lt;span class=&quot;error&quot;&gt;&amp;#91;CS_EXECUTE&amp;#93;&lt;/span&gt; &lt;span class=&quot;error&quot;&gt;&amp;#91;&lt;font color=&quot;#FF0000&quot;&gt;DESTINATION_OUT_OF_ORDER&lt;/font&gt;&amp;#93;&lt;/span&gt;&lt;br/&gt;
 2021-12-22 14:08:49.181285 98.33% &lt;span class=&quot;error&quot;&gt;&amp;#91;ERR&amp;#93;&lt;/span&gt; mod_nibblebill.c:649&lt;font color=&quot;#ff0000&quot;&gt; Low balance action didn&apos;t execute&lt;/font&gt;&lt;br/&gt;
 2021-12-22 14:08:49.181285 98.33% &lt;span class=&quot;error&quot;&gt;&amp;#91;DEBUG&amp;#93;&lt;/span&gt; switch_ivr_bridge.c:820 sofia/default/40727388998@136.244.104.17 ending bridge by request from write function&lt;br/&gt;
 2021-12-22 14:08:49.181285 98.33% &lt;span class=&quot;error&quot;&gt;&amp;#91;DEBUG&amp;#93;&lt;/span&gt; switch_ivr_bridge.c:912 BRIDGE THREAD DONE &lt;span class=&quot;error&quot;&gt;&amp;#91;sofia/default/40725593388&amp;#93;&lt;/span&gt;&lt;br/&gt;
 2021-12-22 14:08:49.181285 98.33% &lt;span class=&quot;error&quot;&gt;&amp;#91;NOTICE&amp;#93;&lt;/span&gt; switch_ivr_bridge.c:1029 Hangup sofia/default/40725593388 &lt;span class=&quot;error&quot;&gt;&amp;#91;CS_EXCHANGE_MEDIA&amp;#93;&lt;/span&gt; &lt;span class=&quot;error&quot;&gt;&amp;#91;NORMAL_CLEARING&amp;#93;&lt;/span&gt;&lt;/p&gt;</description>
                <environment>&lt;p&gt;Version 5.0 Enterprise Build: 20210730-153339&lt;/p&gt;</environment>
        <key id="36028">ASTPPCOM-855</key>
            <summary>When mod_nibblebill / realtime billing is used and account balance drop lower then minimum - Action Type: warning  can not be executed and generate hang up with status:DESTINATION_OUT_OF_ORDER ( Version 5.0 Enterprise Build : 20210730-153339)</summary>
                <type id="10200" iconUrl="https://jira.astppbilling.org/secure/viewavatar?size=xsmall&amp;avatarId=10303&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.astppbilling.org/images/icons/priorities/medium.svg">Medium</priority>
                        <status id="6" iconUrl="https://jira.astppbilling.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10000">Done</resolution>
                                        <assignee username="neetu.nogia">Neetu Nogia</assignee>
                                    <reporter username="brebu.radu@gmail.com">Radu Theodor</reporter>
                        <labels>
                            <label>new_bug</label>
                    </labels>
                <created>Wed, 22 Dec 2021 17:52:50 +0530</created>
                <updated>Fri, 31 Dec 2021 13:26:35 +0530</updated>
                            <resolved>Fri, 31 Dec 2021 13:26:27 +0530</resolved>
                                    <version>v5.0</version>
                                                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                <comments>
                            <comment id="71356" author="JIRAUSER13600" created="Fri, 24 Dec 2021 09:50:15 +0530"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.astppbilling.org/secure/ViewProfile.jspa?name=brebu.radu%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;brebu.radu@gmail.com&quot;&gt;Radu Theodor&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Goodday,&lt;/p&gt;

&lt;p&gt;Can you please give us a real-time billing configuration screenshot, so we can check accordingly?&lt;/p&gt;

&lt;p&gt;Thank you&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="71453" author="JIRAUSER13018" created="Fri, 24 Dec 2021 19:00:52 +0530"  >&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;https://jira.astppbilling.org/secure/attachment/33235/33235_image-2021-12-24-15-31-40-495.png&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;</comment>
                            <comment id="71454" author="JIRAUSER13018" created="Fri, 24 Dec 2021 19:02:21 +0530"  >&lt;p&gt;It is related to &quot;play the warning message&quot; for &quot;Low Balance Threshold&quot;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Thanks!&lt;/p&gt;</comment>
                            <comment id="71750" author="JIRAUSER13600" created="Thu, 30 Dec 2021 11:24:08 +0530"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.astppbilling.org/secure/ViewProfile.jspa?name=brebu.radu%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;brebu.radu@gmail.com&quot;&gt;Radu Theodor&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Goodday,&lt;/p&gt;

&lt;p&gt;We have already checked your concern in the support ticket and updated you over the ticket if anything else can we are closing this ticket because it is not community-related.&#160;SUPPORT-3507&#160;&lt;/p&gt;

&lt;p&gt;Thank You&lt;/p&gt;</comment>
                            <comment id="71856" author="JIRAUSER13600" created="Fri, 31 Dec 2021 13:26:27 +0530"  >&lt;p&gt;Hello,&lt;/p&gt;

&lt;p&gt;We are closing this ticket.&lt;/p&gt;

&lt;p&gt;Feel free to raise a support ticket with us in case if you have any concerns regarding this ticket.&lt;/p&gt;

&lt;p&gt;Thank you&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="33235" name="image-2021-12-24-15-31-40-495.png" size="65023" author="brebu.radu@gmail.com" created="Fri, 24 Dec 2021 19:00:46 +0530"/>
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