https://jira.astppbilling.org This file is an XML representation of an issue en-us 8.13.3 813003 14-01-2021 https://jira.astppbilling.org/browse/ASTPPCOM-852 ASTPP Community <blockquote><p>Copying file to web directories...<br/> Copy process completed for web directories!!</p> <p>Importing database queries...<br/> Error Code : 1060<br/> Error Message : Duplicate column name 'cc'<br/> Error in this query : ALTER TABLE <tt>mail_details</tt> ADD <tt>cc</tt> VARCHAR(255) CHARACTER SET latin1 COLLATE latin1_swedish_ci NULL DEFAULT NULL</p></blockquote> <p> </p> <p> </p> <p>Issue was discussed on forum</p> <p> </p> <p><a href="https://forum.astppbilling.org/t/v5-support-ticket-addon-fails-to-install/614" class="external-link" target="_blank" rel="nofollow noopener">https://forum.astppbilling.org/t/v5-support-ticket-addon-fails-to-install/614</a></p> <p>CentOS 7 and Debian 9</p> ASTPPCOM-852

Support Ticket Addon fails to install in version 5

Bug Blocker Closed Done Neetu Nogia KNERD new_bug Wed, 15 Dec 2021 22:37:18 +0530 Fri, 17 Jun 2022 12:52:51 +0530 Mon, 17 Jan 2022 11:32:49 +0530 v5.0 v5.0 0 3 2h <p>Dear <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=KNERD" class="user-hover" rel="KNERD">KNERD</a></p> <p>Goodday,</p> <p>Can you please let me know your server build version so we can check accordingly?</p> <p>Thank You</p> <p> </p> <p>Can you please explain how we can check the build version?</p> <p>Dear <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=KNERD" class="user-hover" rel="KNERD">KNERD</a></p> <p>Goodday,</p> <p>Please find the below mention screenshot, please share with us like this screenshot.</p> <p><span class="image-wrap" style=""><img src="https://jira.astppbilling.org/secure/attachment/33239/33239_image-2021-12-27-09-53-54-441.png" style="border: 0px solid black" /></span></p> <p>Thank You</p> <p>Dear <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=KNERD" class="user-hover" rel="KNERD">KNERD</a></p> <p>Goodday,</p> <p>Please use the below mention query in the database after you can please install the support ticket addon.</p> <p>Mysql -uroot -p(password) astpp</p> <p>ALTER TABLE `mail_details` DROP column `cc`;</p> <p>If anything else please let us know.</p> <p>Thank you</p> <p>After entering the following commands:</p> <p> </p> <p> </p> <div class="code panel" style="border-width: 1px;"><div class="codeContent panelContent"> <pre class="code-java"> mysql -u root -p astpp ALTER TABLE `mail_details` DROP column `cc`; </pre> </div></div> <p> </p> <p> </p> <p>I then tried installing the ticketing module and got the following result:</p> <div class="code panel" style="border-width: 1px;"><div class="codeContent panelContent"> <pre class="code-java"> Copying file to web directories... Copy process completed <span class="code-keyword">for</span> web directories!! Importing database queries... Database queries <span class="code-keyword">import</span> process completed!! Module successfully imported!! Please re-login to get impact of addon!! </pre> </div></div> <p>Thanks!</p> <p>I guess this will need to be addressed in a future release</p> <p>Dear <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=KNERD" class="user-hover" rel="KNERD">KNERD</a></p> <p>Goodday,</p> <p>Are you able to use it now with the support ticket addon?</p> <p>Please let me know if anything else</p> <p>Thank You</p> <p>Hello</p> <p>We are closing this ticket as haven't got a response back on this ticket for a few days.</p> <p>Kindly raise a new ticket, if you will have any queries in the future by relying on it.</p> <p>Thank You</p> <p>This is not a ticketing system, but an ISSUSES system. Has the issue been resolved on ASTPP where the addon installation is completed without user intervention in the steps described above???</p> <p>Have issue been resolved?</p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=KNERD" class="user-hover" rel="KNERD">KNERD</a></p> <p>Goodday,</p> <p>We are asking you whether your issue has been resolved or not? There was no response from you, so we closed the ticket.</p> <p>Thank You</p> <p> </p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=KNERD" class="user-hover" rel="KNERD">KNERD</a> ,</p> <p>We are closing this ticket due to no response.</p> <p>Feel free to re write us in case of any issue.</p> <p>Thanks</p> ASTPP Edition Category Development Edition RCA Rank 0|i03ohj: Reproducibility Support Type