Jira https://jira.astppbilling.org This file is an XML representation of an issue en-us 8.13.3 813003 14-01-2021 [ASTPPCOM-843] Install Support Tickets failure https://jira.astppbilling.org/browse/ASTPPCOM-843 ASTPP Community <p><span class="image-wrap" style=""><img src="https://jira.astppbilling.org/secure/attachment/31947/31947_image-2021-11-18-22-03-55-712.png" style="border: 0px solid black" /></span><span class="image-wrap" style=""><img src="https://jira.astppbilling.org/secure/attachment/31946/31946_image-2021-11-18-22-03-55-800.png" style="border: 0px solid black" /></span></p> <p>Support Tickets system install addon</p> ASTPPCOM-843 Install Support Tickets failure Bug High Closed Done Jaimin Solanki Alex Mwaniki Fri, 19 Nov 2021 00:34:16 +0530 Mon, 7 Feb 2022 19:55:07 +0530 Sun, 30 Jan 2022 21:50:06 +0530 0 3 0h 6h 8m <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=Alex+Mwaniki" class="user-hover" rel="Alex Mwaniki">Alex Mwaniki</a>,<br/> Good day,</p> <p>Please let us know, when you had get this error.</p> <p>While installing it or after installing when you tried to open it? Please elaborate.</p> <p>Regards,</p> <p>Palak.</p> <p>The Task is Resolved,</p> <p>PR</p> <p><a href="https://github.com/iNextrix/ASTPP/pull/639" class="external-link" target="_blank" rel="nofollow noopener">https://github.com/iNextrix/ASTPP/pull/639</a></p> <p>Verified in latest community version v5.0 source by using cloning, unable to install any language addon and Support Ticket addon also. Displaying error like  :- Copying file to web directories...<br/> <b>" Failed!! Unable to copy files!!! "</b></p> <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=devang.nathwani" class="user-hover" rel="devang.nathwani">Devang Nathwani</a> sir, <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=jaimin.solanki" class="user-hover" rel="jaimin.solanki">Jaimin Solanki</a> verified this issue after git clone, when try to install Support Ticket addon after giving Addon permission then i getting database as "Importing database queries...<br/> Error Code : 1064" </p> <p>See Attached screenshot.<br/> Let me Know if any concern.</p> <p>The Task is Resolved,</p> <p>PR</p> <p><a href="https://github.com/iNextrix/ASTPP/pull/653" class="external-link" target="_blank" rel="nofollow noopener">https://github.com/iNextrix/ASTPP/pull/653</a></p> <p>Verified in latest source after clone done. change applied done working as expected.</p> ASTPP Edition Category Development Edition RCA Rank 0|i03kef: Reproducibility Support Type