[ASTPPCOM-837] Community version upgrade v4.0 to 5.0 - after upgrade success in v5.0 after update successfully Support Ticket Add-on, Existing data not displaying into grid in admin, reseller and customer portal.

Relates — Tue, 9 Nov 2021 18:21:45 +0530

Steps :-

Install ASTPP v4.0
Login as admin.
Go to Get Addon > Community.
Install Support Ticket addon.
Re-login as admin
Go to Services > Support Ticket.
Create Department and some some ticket. (Created records will be display in grid)
Now Upgrade ASTPP version 4.0 to 5.0
After successful upgrade.
Login as admin.
Go to Get Addon >Community.
Update Support Ticket Add-on.
Re-login as admin/reseller/customer.
Go to services > Support ticket.
Verify existing records which have already created before upgrade in 5.0.

Actual result :- Existing Records are not displaying into grid.

Expected result :- It should be display in grid.

See Attached Screenshot :-

Jira