https://jira.astppbilling.org This file is an XML representation of an issue en-us 8.13.3 813003 14-01-2021 https://jira.astppbilling.org/browse/ASTPPCOM-31 ASTPP Community <p>I have seen that the duration of the CDR report viewed when editing the customer is displaying the time as 1765201:45 regardless of the actual billable seconds.</p> <p>The DID CDR does not display on the main detail report on the admin page. It does display correctly on the CDR report when logged in as a customer.</p> ASTPPCOM-31

DID CDR duration display and not visible on detail report

Bug Closed Done Unassigned fozzygo4 Tue, 9 Aug 2016 04:06:16 +0530 Thu, 1 Apr 2021 19:07:32 +0530 Thu, 1 Apr 2021 19:07:32 +0530 0 0 <p>Can you please check that your account type is customer or provider?</p> <p>Can you provide us steps or screenshot because unfortunately we are unable to reproduce this issue. </p> <p>If I login as administrator and try to view the Call Reports &gt; Detail Reports&gt; Customer. Only outbound (STANDARD) calls are displayed. See screenshot attached.<br/> <span class="image-wrap" style=""><img src="https://cloud.githubusercontent.com/assets/20914943/17517985/3132358a-5e46-11e6-9ac1-e08ca22338b5.png" style="border: 0px solid black" /></span></p> <p>Then If I look at the Accounts &gt; Customers and edit the customer then select CDR I can see the inbound and outbound calls but the time format of the duration is incorrect (displayed as 1765201:45) on the DID call and showing 00:00 for the outbound call. The outbound call was 00:13 seconds according to the main report and screenshot above.<br/> <span class="image-wrap" style=""><img src="https://cloud.githubusercontent.com/assets/20914943/17518072/9c2fde1e-5e46-11e6-8f69-9ef2585973c6.png" style="border: 0px solid black" /></span></p> <p>If I login as the customer then the report displays 100% correctly.<br/> <span class="image-wrap" style=""><img src="https://cloud.githubusercontent.com/assets/20914943/17518176/15c13372-5e47-11e6-968c-4cccc7e73b57.png" style="border: 0px solid black" /></span></p> <p>Issue has been fixed now. You can take latest source and test it out. </p> <p>Thanks. The time format is now correct but the incoming calls are still not showing on the main detail report for administrators.</p> <p>Hi again. The issue is still not resolved with the admin customer detail report. There is still no DID calls showing. When I look at the database table CDRS, I see it the 'type' column has a value of 3 for inbound calls and a value of 0 for outbound. If I modify the value manually to 0 then the record shows on the report.</p> <p>I have tried looking at the code but cannot seem to see where the issue is.</p> <p>Please use the latest source as this issue has been resolved yesterday<br/> only.</p> <p>On Friday 12 August 2016, FozzyGo4 notifications@github.com wrote:</p> <p>&gt; Hi again. The issue is still not resolved with the admin customer detail<br/> &gt; report. There is still no DID calls showing. When I look at the database<br/> &gt; table CDRS, I see it the 'type' column has a value of 3 for inbound calls<br/> &gt; and a value of 0 for outbound. If I modify the value manually to 0 then the<br/> &gt; record shows on the report.<br/> &gt; <br/> &gt; I have tried looking at the code but cannot seem to see where the issue is.<br/> &gt; <br/> &gt; —<br/> &gt; You are receiving this because you modified the open/close state.<br/> &gt; Reply to this email directly, view it on GitHub<br/> &gt; <a href="https://github.com/iNextrix/ASTPP/issues/31#issuecomment-239320202" class="external-link" target="_blank" rel="nofollow noopener">https://github.com/iNextrix/ASTPP/issues/31#issuecomment-239320202</a>, or mute<br/> &gt; the thread<br/> &gt; <a href="https://github.com/notifications/unsubscribe-auth/AA6gcR4NLswXW3MW1MxYN8CAWM_jH7nfks5qe6sqgaJpZM4Jfi7B" class="external-link" target="_blank" rel="nofollow noopener">https://github.com/notifications/unsubscribe-auth/AA6gcR4NLswXW3MW1MxYN8CAWM_jH7nfks5qe6sqgaJpZM4Jfi7B</a><br/> &gt; .</p> <h2><a name=""></a></h2> <p>Sent from my iPhone</p> Development External issue ID 31 Rank 0|i008tr: