https://jira.astppbilling.org This file is an XML representation of an issue en-us 8.13.3 813003 14-01-2021 https://jira.astppbilling.org/browse/ASTPPCOM-279 ASTPP Community <p>In the global and calling card settings, we have disabled the "Balance Announcement" setting.</p> <p>But when our customer makes a call with no balance, they still receive this message.</p> <p>We want to simply reject the call and not play this message for them. How can it be disabled?</p> ASTPPCOM-279

Can't Disable Low Balance Response - "you do not have enough credit"

Task Done Done Unassigned slango-im Wed, 13 Dec 2017 19:15:00 +0530 Fri, 29 Dec 2017 11:47:40 +0530 Fri, 29 Dec 2017 11:47:40 +0530 0 0 <p>That option will only disable balance playback but not error / alert / notifications playback. </p> <p>If you want to disable all the audio notifications then you can disable it from Settings -&gt; Global -&gt; Playback Audio Notification * to disable. </p> <p>Thank you <span class="error">&#91;~smrdoshi&#93;</span> . I did that but it still seems to playback. I still hear the response, "you do not have enough credit". </p> <p>Perhaps I should update date this setting in the database?</p> <p>Is your customer connecting using calling card access number or by registering extension? </p> <p>@smrdoshi, this is customer accessing our switch via IP. He buys routes from us on wholesale. </p> <p>Please get the patch or update the source and verify, the issue is resolved.</p> Development External issue ID 279 Rank 0|i00acv: