https://jira.astppbilling.org This file is an XML representation of an issue en-us 8.13.3 813003 14-01-2021 https://jira.astppbilling.org/browse/ASTPPCOM-1346 ASTPP Community <p>when downloading a conversation recording from a site, a broken recording is downloaded. if you unload the record using sftp directly from the server, then the record opens normally. tell me where to look for the problem? I am using astpp v6 community on debian 10.<br/> the only error during installation was</p> <p>vm-tutorial_record_name.flac: WARNING, don’t have accurate sample count available for WAVE header.<br/> Generated WAVE file will have a data chunk size of 0. Try<br/> decoding directly to a file instead.<br/> Generating sounds at 16000 Hz…<br/> vm-tutorial_record_name.flac: WARNING, don’t have accurate sample count available for WAVE header.<br/> Generated WAVE file will have a data chunk size of 0. Try<br/> decoding directly to a file instead.<br/> Generating sounds at 32000 Hz…<br/> vm-tutorial_record_name.flac: WARNING, don’t have accurate sample count available for WAVE header.<br/> Generated WAVE file will have a data chunk size of 0. Try<br/> decoding directly to a file instead.<br/> Generating sounds at 48000 Hz…<br/> vm-tutorial_record_name.flac: WARNING, don’t have accurate sample count available for WAVE header.<br/> Generated WAVE file will have a data chunk size of 0. Try<br/> decoding directly to a file instead.<br/> Once installation done, save the information at safe place</p> ASTPPCOM-1346

Downloading a broken conversation record

Bug Highest Closed Done Dhruvil Panchal Kola new_bug Thu, 15 Dec 2022 18:49:43 +0530 Fri, 7 Jul 2023 17:31:18 +0530 Fri, 7 Jul 2023 17:29:39 +0530 v6.0 v6.0 0 4 1h <p>Hello <a href="https://jira.astppbilling.org/secure/ViewProfile.jspa?name=dhruvil.panchal" class="user-hover" rel="dhruvil.panchal">Dhruvil Panchal</a>, as we check there is permission issue here, please check accordingly and do changes in script. let me know if anything,</p> <p>and also check for ASTPPENT-1345 there is same issue of permission.</p> <p>Hello ,</p> <p>Please follow below steps.</p> <ol> <li>Login in your server</li> <li>open cron file using command “crontab -e”</li> <li>paste the below line at the end of the file.</li> <li>***** chmod -Rf 755 /opt/ASTPP/web_interface/astpp/playlist/example/media/recordings/* (Note : paste 5 Star, due to format issue it it showing different icons)</li> <li>Save the file</li> </ol> <p>As per above change applied from  ASTPPENT-1345 ticket in latest community source v6.0, now it is working fine.</p> Duplicate ASTPPCOM-1345 ASTPP Edition Category Development Edition RCA Rank 0|i04ryv: Reproducibility Sprint 2022-ENT-DEV-V70-W49 2023-ENT-DEV-V70-W24 Support Type