[ASTPPCOM-918] Dashboard page - ACD details wrong display for Today's date Created: 05/Aug/22  Updated: 30/Aug/22  Resolved: 25/Aug/22

Status: Closed
Project: ASTPP Community
Component/s: None
Affects Version/s: v5.0
Fix Version/s: None

Type: Bug Priority: High
Reporter: Yash Shah Assignee: Kinjal Prajapati
Resolution: No Change Required Votes: 0
Labels: None
Remaining Estimate: 0.25h
Time Spent: 0.91h
Original Estimate: 4h

Attachments: File ACDWrongDisplayForAdminAndResellerSide.mp4    
Reproducibility: always
Category: UI
Sprint: 2022-COM-DEV-V60-W33
Edition: Community

 Description   

Steps:

1. Login with portal
2. Make some calls for customers like standard, SIP calls
3. Now Open customer summary report : Reports > Call Summary Reports > Customer
Summary
4. Now match ACD on dashboard page and Customer summary report page

Expected result : ACD for today's date should be display correct as per customer summary report.

Actual result : ACD for today's date is wrong display and Not display as per customer summary report.

Note: Above issue is also face in Reseller's Dashboard page. So kindly solve reseller side also.

 Comments   
Comment by Kinjal Prajapati [ 25/Aug/22 ]

In the dashboard we display seconds so in the customer summary, MCD is 1:02 minute so the seconds will be 62 as shown in the dashboard. 

Comment by Nirali Jayswal [ 30/Aug/22 ]

Average Call Duration value display proper in dashbord so close the jira.

Generated at Sat Feb 10 07:21:26 CET 2024 using Jira 8.13.3#813003-sha1:22ebedbb75c99b147c66f14e031dd8a2d214753a.