[ASTPPCOM-903] Client getting RESELLER_COST_CHEAP [31] error Created: 23/Jun/22  Updated: 28/Jun/22  Resolved: 28/Jun/22

Status: Closed
Project: ASTPP Community
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: High
Reporter: Ashley Thomas Alvarez Assignee: Neetu Nogia
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: 1h
Original Estimate: Not Specified

Attachments: PNG File image-2022-06-23-07-32-57-896.png     PNG File image-2022-06-23-07-57-43-462.png     PNG File image-2022-06-23-07-57-52-558.png    
Reproducibility: N/A
Category: Call
Edition: Community

 Description   

Hi Team,

 

Please check calls under Reseller Asimo B.V. 401309 

Calls are failing from their Customer one account, it is getting RESELLER_COST_CHEAP [31] error. Please check as it is an important client.

 



 Comments   
Comment by Neetu Nogia [ 23/Jun/22 ]

Hello Ashley Thomas Alvarez

Good day,

Hope you are doing well.

I am sharing with you one document please go through this doc, it will resolve your concern.

https://docs.astppbilling.org/display/itplmars/.RESELLER_COST_CHEAP+vv4

if anything else please let me know.

Thank You

 

Comment by Ashley Thomas Alvarez [ 23/Jun/22 ]

I cannot access the page!

Comment by Neetu Nogia [ 23/Jun/22 ]

Hello Ashley Thomas Alvarez

Good day,

I have shared with you steps over the skype.

if anything else please let me know.

Thank You

 

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