[ASTPPCOM-896] Unable to open Gtsconnect GUI Created: 30/May/22  Updated: 17/Jun/22  Resolved: 17/Jun/22

Status: Done
Project: ASTPP Community
Component/s: None
Affects Version/s: None
Fix Version/s: v4.0

Type: Task Priority: Highest
Reporter: Hafeez Khan Assignee: Samir Doshi
Resolution: Done Votes: 0
Labels: new_bug
Remaining Estimate: Not Specified
Time Spent: 4.5h
Original Estimate: Not Specified

Attachments: PNG File image-2022-05-30-14-35-07-881.png     PNG File image-2022-05-30-17-49-44-919.png    
Edition: Enterprise

 Description   

Dear ASTPP Team,

We are unable to open the Gtsconnect GUI whereas are able to ssh the server .
The page is not responding after putting the address in the address bar and hitting enter there is no movement .

GUI Login Links :-

https://149.20.164.130/
https://gtsconnect.com

Please look into the same and resolve it ASAP .

 Comments   
Comment by Palak Rami (Inactive) [ 30/May/22 ]

Hello Hafeez Khan,
Good day,

Please share you ssh details so we can check for it accordingly.

Thanks,

Palak.

Comment by Hafeez Khan [ 30/May/22 ]

Dear Palak,

Please find the details :-

IP - 149.20.164.130
User - root
Password - Kk%4y@@+Rv6UW$8p

Comment by Palak Rami (Inactive) [ 30/May/22 ]

Hello Hafeez Khan,

We are not been able to access your server, can you please white list our below public ips at your end so we can check.

103.240.35.46
150.129.107.251
3.125.194.107

Thanks,

Palak.

Comment by Hafeez Khan [ 30/May/22 ]

Dear Palak,

Needful has been done .
Below IP's whitelisted

103.240.35.46
150.129.107.251
3.125.194.107

Comment by Hafeez Khan [ 30/May/22 ]

Dear Palak,

Please confirm if you can access the server now .

Comment by Palak Rami (Inactive) [ 30/May/22 ]

Hello Hafeez Khan,

Yes we can access it, your nginx freeswitch and php services are not running. We are checking and debugging on it.

 

Comment by Palak Rami (Inactive) [ 30/May/22 ]

Hello Hafeez Khan,

Please check now it is resolved.
Someone removed the error logs for fs, nginx and php that created the issue. Please check the below history screenshot.

Thanks,

Palak.

Comment by Hafeez Khan [ 30/May/22 ]

Thank you very much Palak.
Could you please help us with more details like the user details or IP address from which the logs were cleared .

Comment by Palak Rami (Inactive) [ 31/May/22 ]

Hello Hafeez Khan,
Good day.

No we can not find from which ip address the command was execute.

Thanks,

Palak.

Generated at Sat Feb 10 07:21:15 CET 2024 using Jira 8.13.3#813003-sha1:22ebedbb75c99b147c66f14e031dd8a2d214753a.