Hello Antonio José Petidier Maestre ,

Can you please share more details that on which pages you are observing slow concern.

If possible please share the video related to it.

Thanks

Hello,

All pages.

I share the video.screen-recording.webm

Hello Antonio José Petidier Maestre ,

Goodday ,

Can you please share the output of  below commands from your server.

Please share related screenshot.

1. free -m
2. df -hT
3. Top (During accessing system with slow process)

Thanks

Hello,

Attach the screenshot.

Hello Antonio José Petidier Maestre ,

Can you please share output of below file.

/opt/ASTPP/web_interface/astpp/assets/js/module_js/generate_grid.js

 Please attached here.

Thanks

The output:

/opt/ASTPP/web_interface/astpp/assets/js/module_js/generate_grid.js: line 1: syntax error near unexpected token `function'
/opt/ASTPP/web_interface/astpp/assets/js/module_js/generate_grid.js: line 1: `$(document).ready(function () {'

Attach my file. Code problem?

generate_grid.js

See my findings on https://forum.astppbilling.org/t/web-management-very-slow-after-upgrade-4-0-1-to-5/1064 for the cause. 

Hello Antonio José Petidier Maestre,

can you please replace file we are sharing here with the same path we shared above,

Thanks

generate_grid.js

Hello,

I replaced the file but same output:

root@ASTPP:~# /opt/ASTPP/web_interface/astpp/assets/js/module_js/generate_grid.js
/opt/ASTPP/web_interface/astpp/assets/js/module_js/generate_grid.js: line 1: syntax error near unexpected token `function'
'opt/ASTPP/web_interface/astpp/assets/js/module_js/generate_grid.js: line 1: `$(document).ready(function () {

Hello Antonio José Petidier Maestre ,

Goodday,

While you try to access login page we request you to do inspect on browser and share us a network screenshot.

You can do inspect by right clicking on mouse and then you can select in network.

Do this only while you do login.

Also we have attached screenshot for your reference.

Let us know if anything.

Thanks

The screenshot.

I attached HAR file for more information.

astpp.abbastelecom.net.har

Hello Antonio José Petidier Maestre ,

Goodday,

Can you please share your server and GUI(portal) credentials in below mail id.

Please also share ticket number with credentials so team can have knowledge about it.

support@inextrix.com

We will check for it and update you.

Hello Antonio José Petidier Maestre ,

Please confirm once you share credentials on above shared mail id.

So we can proceed with further checking accordingly.

Thanks

Hello,

I sent a mail with credentials.

Hello,

I received this mail.

Hello Antonio José Petidier Maestre ,

We have got your email regarding credentials.

We will check for it and share you if anything.

Also we will share you update on it accordingly.

Thanks

Hello Antonio José Petidier Maestre ,

Please let us know which tool/application we need to use to connect your VPN?

We are waiting for your response.

Thanks

hello,

Could you use PPTP client. Windows PPTP client work with our server or L2TP client.

Regards,

Hello,

 have you got any problem for connect?

We could enable Anydesk session and connect to this way.

Thanks,

Hello Antonio José Petidier Maestre

We are not allow to use third party VPN or anydesk.

We request you to please provide ssh login.

We can share you our list of internal ip on which you can grant access.

Please whitelist below ip's and share ssh access for linux base system.
117.247.91.162
150.129.107.251
3.125.194.107

Thanks

Hello,

I sent a mail with the access information.

Regards,

Hello Antonio José Petidier Maestre ,

We have checked for access and we are able to login to your ssh server.

We also need GUI access in order to check GUI issue.

We request you to please whitelist your GUI access for shared IP.

For now we are unable to open it.

Thanks

Hello,

Access done.

You must add to your hosts file, 185.110.161.15 --> astpp.abbastelecom.net.

Regards

Did anyone see my comment on the forum of how I got around this?

https://forum.astppbilling.org/t/web-management-very-slow-after-upgrade-4-0-1-to-5/1064/12?u=jmurraysolutions 

Hello Antonio José Petidier Maestre ,

Goodday,

While we are trying to access GUI.

We are getting below error.

Can you please check at your end.

Thanks.

Hello,

The web work in my side from local and remote.

Check you config and source IP.

Hello,

Some news?. Still the access problems?

Hello,

Still the problem with my ASTPP. Long time ago that you don´t check the problem.

I need work propperly. Can I do rollover to version 4.0.1?

Hello Antonio José Petidier Maestre ,

We are still facing issue with accessing your GUI and having same issue as we shared screenshot.

We request you to please check from your side and allow access accordingly.

Thanks.

Service is working.

Please, try with another browser or check this options on your side:

https://appuals.com/pr-connect-reset-error/

Hello Antonio José Petidier Maestre ,

We have tried with another browser as well and it is still not working.

Can you please confirm that below ip is whitelisted for access to portal?

117.247.91.162

Also please check below screenshot for your reference.

Thanks.

Hello,

This IP is enable in my firewall, but the firewall rule no marked packets from your IP to port 443.

Your connection is drop before my firewall.

Hello Antonio José Petidier Maestre ,

We were able to login before.

We have not made any changes on our side.

We request you to please check at your end.

Thanks

Hello,

We have not made changes on our side and i check from remote connection and i can login properly. In my side i see that you can´t reach my public IP.

I can do a join tests. We can talk via Skype.

You have my mail.

Regards,

Hello Antonio José Petidier Maestre ,

We request you to please allow IP 117.247.91.162 again.

Let us know once done.

Also please note , We are not allowed for remote connection.

Thanks

Hello,

I sent a mail with the configuration of my firewall. Please check.

All good on my side.

Regards,