image-2021-12-27-09-53-54-441.png
[ASTPPCOM-852] Support Ticket Addon fails to install in version 5 Created: 15/Dec/21 Updated: 17/Jun/22 Resolved: 17/Jan/22 |
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| Status: | Closed |
| Project: | ASTPP Community |
| Component/s: | None |
| Affects Version/s: | v5.0 |
| Fix Version/s: | v5.0 |
| Type: | Bug | Priority: | Blocker |
| Reporter: | KNERD | Assignee: | Neetu Nogia |
| Resolution: | Done | Votes: | 0 |
| Labels: | new_bug | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | 2h | ||
| Original Estimate: | Not Specified | ||
| Environment: |
CentOS 7 and Debian 9 |
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| Attachments: |
image-2021-12-27-09-53-54-441.png
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| Reproducibility: | always |
| Category: | Functional |
| Edition: | Community |
| Description |
Issue was discussed on forum
https://forum.astppbilling.org/t/v5-support-ticket-addon-fails-to-install/614 |
| Comments |
| Comment by Neetu Nogia [ 24/Dec/21 ] |
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Dear KNERD Goodday, Can you please let me know your server build version so we can check accordingly? Thank You
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| Comment by KNERD [ 24/Dec/21 ] |
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Can you please explain how we can check the build version? |
| Comment by Neetu Nogia [ 27/Dec/21 ] |
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Dear KNERD Goodday, Please find the below mention screenshot, please share with us like this screenshot.
Thank You |
| Comment by Neetu Nogia [ 27/Dec/21 ] |
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Dear KNERD Goodday, Please use the below mention query in the database after you can please install the support ticket addon. Mysql -uroot -p(password) astpp ALTER TABLE `mail_details` DROP column `cc`; If anything else please let us know. Thank you |
| Comment by KNERD [ 28/Dec/21 ] |
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After entering the following commands:
mysql -u root -p astpp ALTER TABLE `mail_details` DROP column `cc`;
I then tried installing the ticketing module and got the following result: Copying file to web directories... Copy process completed for web directories!! Importing database queries... Database queries import process completed!! Module successfully imported!! Please re-login to get impact of addon!! Thanks! I guess this will need to be addressed in a future release |
| Comment by Neetu Nogia [ 29/Dec/21 ] |
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Dear KNERD Goodday, Are you able to use it now with the support ticket addon? Please let me know if anything else Thank You |
| Comment by Neetu Nogia [ 04/Jan/22 ] |
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Hello We are closing this ticket as haven't got a response back on this ticket for a few days. Kindly raise a new ticket, if you will have any queries in the future by relying on it. Thank You |
| Comment by KNERD [ 04/Jan/22 ] |
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This is not a ticketing system, but an ISSUSES system. Has the issue been resolved on ASTPP where the addon installation is completed without user intervention in the steps described above??? |
| Comment by KNERD [ 04/Jan/22 ] |
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Have issue been resolved? |
| Comment by Neetu Nogia [ 07/Jan/22 ] |
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Hello KNERD Goodday, We are asking you whether your issue has been resolved or not? There was no response from you, so we closed the ticket. Thank You
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| Comment by Nikunj ayar (Inactive) [ 17/Jan/22 ] |
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Hello KNERD , We are closing this ticket due to no response. Feel free to re write us in case of any issue. Thanks |
