[ASTPPCOM-843] Install Support Tickets failure Created: 18/Nov/21  Updated: 07/Feb/22  Resolved: 30/Jan/22

Status: Closed
Project: ASTPP Community
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: High
Reporter: Alex Mwaniki (Inactive) Assignee: Jaimin Solanki (Inactive)
Resolution: Done Votes: 0
Labels: new_bug
Remaining Estimate: 0h
Time Spent: 6h 8m
Original Estimate: Not Specified
Environment:

Support Tickets system install addon

Attachments: PNG File chrome_WE6pv50qn0.png     PNG File image-2021-11-18-22-03-55-712.png     PNG File image-2021-11-18-22-03-55-800.png    
Reproducibility: always
Category: Configuration
Edition: Community

 Description   



 Comments   
Comment by Palak Rami (Inactive) [ 23/Nov/21 ]

Hello Alex Mwaniki,
Good day,

Please let us know, when you had get this error.

While installing it or after installing when you tried to open it? Please elaborate.

Regards,

Palak.

Comment by Jaimin Solanki (Inactive) [ 26/Nov/21 ]

The Task is Resolved,

PR

https://github.com/iNextrix/ASTPP/pull/639

Comment by Prashant Kumar [ 08/Dec/21 ]

Verified in latest community version v5.0 source by using cloning, unable to install any language addon and Support Ticket addon also. Displaying error like  :- Copying file to web directories...
" Failed!! Unable to copy files!!! "

Comment by Prashant Kumar [ 28/Jan/22 ]

Hello Devang Nathwani sir, Jaimin Solanki verified this issue after git clone, when try to install Support Ticket addon after giving Addon permission then i getting database as "Importing database queries...
Error Code : 1064"

See Attached screenshot.
Let me Know if any concern.

Comment by Jaimin Solanki (Inactive) [ 30/Jan/22 ]

The Task is Resolved,

PR

https://github.com/iNextrix/ASTPP/pull/653

Comment by Prashant Kumar [ 07/Feb/22 ]

Verified in latest source after clone done. change applied done working as expected.

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