[ASTPPCOM-795] BUG UI Live Calls (version 4.0.1) Created: 05/Oct/21  Updated: 25/May/22  Resolved: 19/Oct/21

Status: Closed
Project: ASTPP Community
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Highest
Reporter: rgazetta Assignee: Palak Rami (Inactive)
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: 2h
Original Estimate: Not Specified

Reproducibility: always
Category: UI
Edition: Community

 Description   

In the LIVE CALLS Panel, there is a bug with the Term Trunk table, we have 2 providers and when 1 fails the call is completed by the second normally, but in LIVACALLS, it shows that the call is going out through the first provider, even if it fails and the call goes out by the second, the dashboard always shows only the first provider.

 

 Comments   
Comment by rgazetta [ 05/Oct/21 ]

To reproduce the problem.

Configure 2 Gateways (providers)
In Trunks Configure the 2 Gateways on the same trunk, 1 being the Gateway and the other the Failover Gateway.

When making the call, if the first trunk fails the second trunk completes the call, but in the LIVECALLS UI Panel, the system will show that the call is going out through the 1st gateway (which failed).

This creates confusion when it comes to quickly checking which trunk that call is being placed on.

Comment by rgazetta [ 05/Oct/21 ]

The version is informed in ticket 4.0.1. (BUG UI Live Calls (version 4.0.1))

There's nothing to record on video, the system shows only one provider.
What would you like to see on video??

Comment by Palak Rami (Inactive) [ 06/Oct/21 ]

Hello rgazetta,
Good day,

I understand the flow and we will test from our end and let you know, could you please send a image of live calls as well as cdrs for the same, it will be helpful for us.

Thank you.

Comment by rgazetta [ 08/Oct/21 ]

I will arrange it

Comment by Palak Rami (Inactive) [ 11/Oct/21 ]

Yes please, let me know and send  the necessary screenshot.

Regards,

Palak.

Comment by rgazetta [ 25/May/22 ]

fo ASTPPCOM-870 Live Calls - Gateway name not updating live calls if call routes through failover G/W of trunk - Jira (astppbilling.org)

Comment by rgazetta [ 25/May/22 ]

info ASTPPCOM-870 Live Calls - Gateway name not updating live calls if call routes through failover G/W of trunk - Jira (astppbilling.org)

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