Hello below are the points that have been resolved now.

1) Now customers will get an email when their ticket is closed by admin.

2) When customers create two different tickets under two different departments and whey they get an email they receive 'from'(Email) which we configure in configuration->setting->notification instead of which we configure in the department while creating, now this issue has been resolved.

3) Changed status of ticket reply to Answered when admin edits any ticket. 

4) Added loader when we create tickets.

5) Message changed when the ticket is replied by admin to 'Support ticket replied successfully' and on create/edit ticket added/edited ticket respectively.

6) Now when we click on the close support ticket button then only a pop-up will be displayed instead we click outside the area of that button. 

7) '+' button will work now in the support ticket which is present at the bottom when we create a ticket.

8) Added Account filed in search and grid.

MR W15:

https://gitlab.com/inextrix/ITPLATP/ASTPPCOM/-/merge_requests/613

7th point still not working. + button not working, see attached video.

And due to this, remaining notification not sending to destination like SIp device create, reset password. See attached video. 

Hello below is the MR in which above issue has been resolved.

MR W15:

https://gitlab.com/inextrix/ITPLATP/ASTPPCOM/-/merge_requests/682

+ button working fine. maximum 4 file can be attached.

And emails notification working fine.