[ASTPPCOM-459] Free Seconds Counters Created: 07/Aug/18  Updated: 26/Oct/19  Resolved: 08/Sep/18

Status: Done
Project: ASTPP Community
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Task
Reporter: leandronvoip Assignee: Unassigned
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified


 Description   

Hi,

I found the follow errors:

The customers has a free call package.

If the call for landline or mobile line, the counters will increase normally.

If the call is for a DID configured internal or to a another account, the counters will make double. Example: Call is 10 seconds to a DID, the counter table will register 20 seconds.

 Comments   
Comment by (Community) DN (Inactive) [ 09/Aug/18 ]

Hello,

Well, that's because package is assigned to rate group and the DID call affecting to two accounts which are having same rate group with package. That's the reason its count 10 secs twice, once for both account, because you may have select 'Application For' 'Both' in package config.

Comment by leandronvoip [ 09/Aug/18 ]

I put only outbound and check another error: the call don't complete how free call. Only complete if has balance.

Example:

Package has 60 seconds of free calls to prefix 55.
I put package with both (he work and debit double when calling a internal did number).
I put package with inbound (he work for internal did number)
I put package with outbound (he don't work for internal did number without balance). With balance he make a free call.

Comment by Samir Doshi [ 08/Sep/18 ]

Hi [~leandronvoip]

To clear more about this issue:

1. Both: Outbound call works fine but for internal (SIP to SIP) & DID calls it deduct doubt minutes.
2. Inbound: Internal (SIP to SIP) & DID calls it deduct doubt minutes.
3. Outbound: Works fine.

Please confirm.

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