[ASTPPCOM-396] subscriptions issue Created: 11/Apr/18  Updated: 01/Apr/21  Resolved: 01/Apr/21

Status: Closed
Project: ASTPP Community
Component/s: None
Affects Version/s: None
Fix Version/s: v4.0.2

Type: Bug
Reporter: pacomms Assignee: hardikinextrix
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified


 Description   

The issue is this, if a subscription is added to the system, then assigned to a rate/package then a customer is added the subscription is not added to the customers account unless the subscription is edited and saved again.



 Comments   
Comment by pacomms [ 13/Apr/18 ]

Any ideas what is causing this ?

Comment by pacomms [ 21/Apr/18 ]

Any updates on this issue ? im going live in 2 weeks and this is causing a real headache

Comment by Samir Doshi [ 24/Apr/18 ]

Hi [~ankitdoshi]

Did you workout on that issue?

Comment by aditpl [ 24/Apr/18 ]

HI [~smrdoshi]
Yeah, Work in progress.
Will update by this week.

Comment by pscomgr [ 04/May/18 ]

Hi,
i am waiting this module to go live. do you have estimate time for fixing this bug?

Comment by pacomms [ 07/May/18 ]

still no fix yet ?

Comment by pscomgr [ 15/May/18 ]

Is there any update?

Comment by aditpl [ 15/May/18 ]

Please update source.To check and confirm this issue.

Comment by pacomms [ 19/May/18 ]

will advise

Comment by (Community) DN (Inactive) [ 11/Jun/18 ]

Closing this because of no activity since long time. Please respond to it to reopen it.

Comment by pscomgr [ 12/Jun/18 ]

1. I first create a subscription and chose a rate group. Then in the customer account / billing settings / rate group I chose the rate group. However the subscription page for this customer is not updated accordingly.
Plus, I can neither assign subscription to the customer manually.

2. I have created an account for a customer. I assigned a specific rate group to this customer and saved it. Then each time I try to edit the subscription it changes the balance of the customer.

Comment by (Community) DN (Inactive) [ 13/Jun/18 ]

We'll check and respond.

Comment by (Community) DN (Inactive) [ 14/Jun/18 ]

[~pscomgr]
1. We have tested and its working after applying above patch.
2. You mean if you edited amout from 5 to 12 then it should deduct only difference 7?

Comment by pscomgr [ 14/Jun/18 ]

1.Where is the patch?
2.no, i haven't change the amount. edit and save only

Comment by (Community) DN (Inactive) [ 15/Jun/18 ]

1. patch ASTPPCOM-396
2. So what are you editing in subscription?

Comment by pscomgr [ 15/Jun/18 ]

1. could you tell me how can i apply the patch to my server?
2. By mistake as usual : )

Comment by pscomgr [ 23/Jun/18 ]

When i create an account and add balance 100 euro and also assign to a rate group with subsrciption, the balance update in the account but the mail containing #BALANCE# doesn't update.

When the customer creates the account and he choose later a subscription (plan) , i can't assign the subscription (when i change the rate group on the customer profile.

also could you
1.add concurrent channels on subscription as an option?
2. on signup could you add rate group as an option to the user?

Comment by hemdip [ 17/Jun/19 ]

[~pscomgr] The original issue which you have reported has been fixed, So based on that we closing this issue.

For

> also could you
1.add concurrent channels on subscription as an option?
2. on signup could you add rate group as an option to the user?

You can report new suggestion as it diverting from original issue.

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