[ASTPPCOM-31] DID CDR duration display and not visible on detail report Created: 09/Aug/16  Updated: 01/Apr/21  Resolved: 01/Apr/21

Status: Closed
Project: ASTPP Community
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Bug
Reporter: fozzygo4 Assignee: Unassigned
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified


 Description   

I have seen that the duration of the CDR report viewed when editing the customer is displaying the time as 1765201:45 regardless of the actual billable seconds.

The DID CDR does not display on the main detail report on the admin page. It does display correctly on the CDR report when logged in as a customer.

 Comments   
Comment by dev-astpp [ 09/Aug/16 ]

Can you please check that your account type is customer or provider?

Can you provide us steps or screenshot because unfortunately we are unable to reproduce this issue.

Comment by fozzygo4 [ 09/Aug/16 ]

If I login as administrator and try to view the Call Reports > Detail Reports> Customer. Only outbound (STANDARD) calls are displayed. See screenshot attached.

Then If I look at the Accounts > Customers and edit the customer then select CDR I can see the inbound and outbound calls but the time format of the duration is incorrect (displayed as 1765201:45) on the DID call and showing 00:00 for the outbound call. The outbound call was 00:13 seconds according to the main report and screenshot above.

If I login as the customer then the report displays 100% correctly.

Comment by Samir Doshi [ 10/Aug/16 ]

Issue has been fixed now. You can take latest source and test it out.

Comment by fozzygo4 [ 10/Aug/16 ]

Thanks. The time format is now correct but the incoming calls are still not showing on the main detail report for administrators.

Comment by fozzygo4 [ 12/Aug/16 ]

Hi again. The issue is still not resolved with the admin customer detail report. There is still no DID calls showing. When I look at the database table CDRS, I see it the 'type' column has a value of 3 for inbound calls and a value of 0 for outbound. If I modify the value manually to 0 then the record shows on the report.

I have tried looking at the code but cannot seem to see where the issue is.

Comment by Samir Doshi [ 12/Aug/16 ]

Please use the latest source as this issue has been resolved yesterday
only.

On Friday 12 August 2016, FozzyGo4 notifications@github.com wrote:

> Hi again. The issue is still not resolved with the admin customer detail
> report. There is still no DID calls showing. When I look at the database
> table CDRS, I see it the 'type' column has a value of 3 for inbound calls
> and a value of 0 for outbound. If I modify the value manually to 0 then the
> record shows on the report.
>
> I have tried looking at the code but cannot seem to see where the issue is.
>
> —
> You are receiving this because you modified the open/close state.
> Reply to this email directly, view it on GitHub
> https://github.com/iNextrix/ASTPP/issues/31#issuecomment-239320202, or mute
> the thread
> https://github.com/notifications/unsubscribe-auth/AA6gcR4NLswXW3MW1MxYN8CAWM_jH7nfks5qe6sqgaJpZM4Jfi7B
> .

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