[ASTPPCOM-219] V3.5 Credit refill issue Created: 05/Sep/17  Updated: 01/Apr/21  Resolved: 01/Apr/21

Status: Done
Project: ASTPP Community
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: New Feature
Reporter: spacejelly Assignee: Samir Doshi
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified


 Description   

Hey there,

Just created a new customer on v3.5. (Updated from 3 this morning)

Created as postpaid as all of ours are centrally billed via a custom external billing engine (use astpp for call handling only)

Added credit refill and rather than the customers value being a positive figure as it always has been on earlier versions it actually showed as a negative!

So, customer balance = 0
Credit 500
New customer balance = -500!

Should be + 500

Cheers!

Neil

 Comments   
Comment by Samir Doshi [ 11/Sep/17 ]

Hi Neil,

We have changed bit of concept to manage postpaid customer balance. So that is the impact of it.
I gave you solution for existing customers in other issue ASTPPCOM-220

Comment by spacejelly [ 11/Sep/17 ]

ok, so you're saying that you've made a very serious change to the way the system works and have not mentioned this?!

That's not very good at all and this change has a serious impact in how we use the software.

Please, revert back to how it used to work for postpaid as it makes no sense at all as it is.

Comment by Samir Doshi [ 11/Sep/17 ]

True. We completely missed to update in changelog. However we noticed that issue as soon as you reported and checked all possible place if we missed anything else.

That is not possible to revert the changes as that is impacting on entire accounting part of application. You can simply modify your custom function and do needful adjustments.

Comment by spacejelly [ 11/Sep/17 ]

ok, so it will stay. Could you briefly document the changes for postpaid
customers then just so there's no further misunderstandings!

EG: What happens to balance when call made, what happens when invoice
generated. What happens when invoice paid, etc.

As mentioned, we use external software to bill and monitor balances so
understanding these changes is critical!

Thanks

On 11 September 2017 at 11:11, Samir Doshi <notifications@github.com> wrote:

> True. We completely missed to update in changelog. However we noticed that
> issue as soon as you reported and checked all possible place if we missed
> anything else.
>
> That is not possible to revert the changes as that is impacting on entire
> accounting part of application. You can simply modify your custom function
> and do needful adjustments.
>
> —
> You are receiving this because you authored the thread.
> Reply to this email directly, view it on GitHub
> <https://github.com/iNextrix/ASTPP/issues/219#issuecomment-328485181>, or mute
> the thread
> <https://github.com/notifications/unsubscribe-auth/Ab1_fV-LGSCuVoTyrWs8QhFhugYXFfK0ks5shQdCgaJpZM4PNCwL>
> .
>

Comment by Samir Doshi [ 12/Sep/17 ]

Note. I will get you information and also document it and release the
change to avoid confusion.

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Best Regards

Samir Doshi
iNextrix Technologies Pvt. Ltd.
http://www.inextrix.com

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On Mon, Sep 11, 2017 at 4:18 PM, SpaceJelly <notifications@github.com>
wrote:

> ok, so it will stay. Could you briefly document the changes for postpaid
> customers then just so there's no further misunderstandings!
>
> EG: What happens to balance when call made, what happens when invoice
> generated. What happens when invoice paid, etc.
>
> As mentioned, we use external software to bill and monitor balances so
> understanding these changes is critical!
>
> Thanks
>
>
>
> On 11 September 2017 at 11:11, Samir Doshi <notifications@github.com>
> wrote:
>
> > True. We completely missed to update in changelog. However we noticed
> that
> > issue as soon as you reported and checked all possible place if we missed
> > anything else.
> >
> > That is not possible to revert the changes as that is impacting on entire
> > accounting part of application. You can simply modify your custom
> function
> > and do needful adjustments.
> >
> > —
> > You are receiving this because you authored the thread.
> > Reply to this email directly, view it on GitHub
> > <https://github.com/iNextrix/ASTPP/issues/219#issuecomment-328485181>,
> or mute
> > the thread
> > <https://github.com/notifications/unsubscribe-auth/Ab1_fV-
> LGSCuVoTyrWs8QhFhugYXFfK0ks5shQdCgaJpZM4PNCwL>
> > .
> >
>
> —
> You are receiving this because you modified the open/close state.
> Reply to this email directly, view it on GitHub
> <https://github.com/iNextrix/ASTPP/issues/219#issuecomment-328493424>, or mute
> the thread
> <https://github.com/notifications/unsubscribe-auth/AA6gcW9LjP11plHSlu8ZEu131x_zvIqxks5shRAagaJpZM4PNCwL>
> .
>

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