[ASTPPCOM-1368] User blocked after certain period of registration time Created: 24/May/23 Updated: 20/Sep/23 |
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| Status: | Open |
| Project: | ASTPP Community |
| Component/s: | None |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Medium |
| Reporter: | paddy loughlin | Assignee: | Dhruvil Panchal |
| Resolution: | Unresolved | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Reproducibility: | always |
| Category: | Other |
| Sprint: | 2023-ENT-DEV-V70-W29 |
| Edition: | Community |
| Description |
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Hey there, I was hoping if someone could lend me a hand. I've been trying to work with the software on the community edition, but I keep encountering the same problem over and over again. It's getting quite frustrating, and I'm almost at the point of giving up. Here's what's happening: every time I set up a new customer and register their account on a softphone, it initially seems to work as intended. However, after about 5 to 6 minutes of activity, the account becomes blocked or stops functioning altogether. I've tried restarting the system and even checked the logs, but the issue persists. Interestingly, if I create a new account, it works perfectly fine for the first five minutes, but then it gets blocked again. I'm not sure if this is a restriction specific to the community edition or if there's something else I should be aware of. Any guidance would be greatly appreciated! Thanks so much. |
| Comments |
| Comment by Dhruvil Panchal [ 15/Sep/23 ] |
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Hello paddy loughlin, Can you please elaborate the in which service you are facing the concern and with os you are using. Regards, Dhruvil Panchal |
| Comment by paddy loughlin [ 20/Sep/23 ] |
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Every time I set up a new instant of astpp in the cloud and set myself up as a virtual customer, my hard work seems to connect automatically however, after 4:58 minutes, the system automatically blocks the account. I can't find any reason for the account being blocked in the logs I cannot make calls from the handset because the system is blocking it I have tried this with multiple new instant installations and I keep coming up with exactly the same problem, time and time again, coming up to the five-minute mark the system blocks account and cannot make calls. The account in question cannot make outgoing calls nor receive incoming calls. The account is placed into a complete lockdown. |