[ASTPPCOM-1346] Downloading a broken conversation record Created: 15/Dec/22  Updated: 07/Jul/23  Resolved: 07/Jul/23

Status: Closed
Project: ASTPP Community
Component/s: None
Affects Version/s: v6.0
Fix Version/s: v6.0

Type: Bug Priority: Highest
Reporter: Kola Assignee: Dhruvil Panchal
Resolution: Done Votes: 0
Labels: new_bug
Remaining Estimate: Not Specified
Time Spent: 1h
Original Estimate: Not Specified
Environment:

vm-tutorial_record_name.flac: WARNING, don’t have accurate sample count available for WAVE header.
Generated WAVE file will have a data chunk size of 0. Try
decoding directly to a file instead.
Generating sounds at 16000 Hz…
vm-tutorial_record_name.flac: WARNING, don’t have accurate sample count available for WAVE header.
Generated WAVE file will have a data chunk size of 0. Try
decoding directly to a file instead.
Generating sounds at 32000 Hz…
vm-tutorial_record_name.flac: WARNING, don’t have accurate sample count available for WAVE header.
Generated WAVE file will have a data chunk size of 0. Try
decoding directly to a file instead.
Generating sounds at 48000 Hz…
vm-tutorial_record_name.flac: WARNING, don’t have accurate sample count available for WAVE header.
Generated WAVE file will have a data chunk size of 0. Try
decoding directly to a file instead.
Once installation done, save the information at safe place


Issue Links:
Duplicate
duplicates ASTPPCOM-1345 Unable to play call recording file in... Closed
Reproducibility: always
Category: Functional
Sprint: 2022-ENT-DEV-V70-W49, 2023-ENT-DEV-V70-W24
Edition: Community

 Description   

when downloading a conversation recording from a site, a broken recording is downloaded. if you unload the record using sftp directly from the server, then the record opens normally. tell me where to look for the problem? I am using astpp v6 community on debian 10.
the only error during installation was



 Comments   
Comment by Ashish Gohil [ 27/Jun/23 ]

Hello Dhruvil Panchal, as we check there is permission issue here, please check accordingly and do changes in script. let me know if anything,

and also check for ASTPPENT-1345 there is same issue of permission.

Comment by Dhruvil Panchal [ 07/Jul/23 ]

Hello ,

Please follow below steps.

  1. Login in your server
  2. open cron file using command “crontab -e”
  3. paste the below line at the end of the file.
  4. ***** chmod -Rf 755 /opt/ASTPP/web_interface/astpp/playlist/example/media/recordings/* (Note : paste 5 Star, due to format issue it it showing different icons)
  5. Save the file
Comment by Prashant Kumar [ 07/Jul/23 ]

As per above change applied from  ASTPPENT-1345 ticket in latest community source v6.0, now it is working fine.

Generated at Sat Feb 10 07:25:19 CET 2024 using Jira 8.13.3#813003-sha1:22ebedbb75c99b147c66f14e031dd8a2d214753a.