[ASTPPCOM-1150] Template - email history in description extra words"<strong> , </strong>" displayed. Created: 21/Sep/22  Updated: 17/Oct/23

Status: Reopened
Project: ASTPP Community
Component/s: None
Affects Version/s: v6.0
Fix Version/s: v6.0

Type: Bug Priority: Highest
Reporter: Bipinkumar Solanki (Inactive) Assignee: Gautam Patel
Resolution: Unresolved Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: 4h 5m
Original Estimate: Not Specified

Attachments: PNG File Email-History-Inextrix-Technologies-Pvt-Ltd-.png     PNG File Screenshot from 2022-09-21 12-16-35.png    
Reproducibility: always
Category: Functional
Sprint: 2023-COM-DEV-V70-W33, 2023-COM-DEV-V60-W38
Edition: Community

 Description   

steps:-
1. https://13.127.15.161/email/email_history_list/
2. Login as admin.

Bug:-
Template :- auto_reply_mail_support

  • Email history:-
        1.  path:- reports > email history.
     - where is located email history in description extra words"<strong> , </strong>" displayed.
        2. customer register email address not receive email when create ticket.
    Ex. if i create support ticket and receive email from email history path check the description email history strong extra keywords found.

Expect:-

  • reports > email history have description this "<strong> , </strong>" keyword should be removed.
  • Email should be receive customer register email address.

 Comments   
Comment by Gautam Patel [ 19/Sep/23 ]

There is no need to change anything because everything is working proper.

email history have a proper description and not displaying other tags.

so please check and give an update.

Comment by Nirali Jayswal [ 22/Sep/23 ]

Strong display in support ticket create mail so reopen this Jira.

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