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  1. ASTPP Community
  2. ASTPPCOM-471

Customer CDR Report Incorrect

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    • Type: Task
    • Status: Done
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
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      Description

      I am evaluating ASTPP for about a week now, and I cannot find some calls in the customer and provider outbound CDR report. I discovered all records after 7:00 PM EST appears the next day. I am on US & Canada Eastern Time (GMT -05:00) and from the forum, I gather the program is using (UTC) time which happens to be exactly 5 hours ahead. So it seems the CDR search is not correctly converting and displaying calls to the customer's timezone. To view all calls for for 2018-11-15, I have to set the From Date 2018-11-15 05:00:00 and To Date: 2018-11-16 04:59:59.

      The latest documentation shows the Timezone settings at:
      [Configuration] -> [Settings] -> [Global-Settings]
      In V3.6, these settings don't exist.

      Instead, I have found and set the Timezone in the following areas:
      [Configuration] -> [Settings] -> [Signup]
      [Accounts] -> [Customers] -> [Customer]
      [Accounts] -> [Customers] -> [Provider]
      [Accounts] -> [Admins] -> [Admin]

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            Unassigned Unassigned
            Reporter:
            aikajee aikajee
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