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  1. ASTPP Community
  2. ASTPPCOM-1368

User blocked after certain period of registration time

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    Details

    • Type: Bug
    • Status: Open
    • Priority: Medium
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Reproducibility:
      always
    • Category:
      Other
    • Sprint:
      2023-ENT-DEV-V70-W29
    • Edition:
      Community

      Description

      Hey there,

      I was hoping if someone could lend me a hand. I've been trying to work with the software on the community edition, but I keep encountering the same problem over and over again. It's getting quite frustrating, and I'm almost at the point of giving up. Here's what's happening: every time I set up a new customer and register their account on a softphone, it initially seems to work as intended. However, after about 5 to 6 minutes of activity, the account becomes blocked or stops functioning altogether. I've tried restarting the system and even checked the logs, but the issue persists. Interestingly, if I create a new account, it works perfectly fine for the first five minutes, but then it gets blocked again. I'm not sure if this is a restriction specific to the community edition or if there's something else I should be aware of. Any guidance would be greatly appreciated! Thanks so much.

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            Assignee:
            dhruvil.panchal Dhruvil Panchal
            Reporter:
            voip247 paddy loughlin
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              Dates

              Created:
              Updated: