Details
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Type:
Bug
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Status: Open
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Priority:
Medium
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Resolution: Unresolved
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Affects Version/s: None
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Fix Version/s: None
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Labels:None
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Reproducibility:always
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Category:Other
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Sprint:2023-ENT-DEV-V70-W29
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Edition:Community
Description
Hey there,
I was hoping if someone could lend me a hand. I've been trying to work with the software on the community edition, but I keep encountering the same problem over and over again. It's getting quite frustrating, and I'm almost at the point of giving up. Here's what's happening: every time I set up a new customer and register their account on a softphone, it initially seems to work as intended. However, after about 5 to 6 minutes of activity, the account becomes blocked or stops functioning altogether. I've tried restarting the system and even checked the logs, but the issue persists. Interestingly, if I create a new account, it works perfectly fine for the first five minutes, but then it gets blocked again. I'm not sure if this is a restriction specific to the community edition or if there's something else I should be aware of. Any guidance would be greatly appreciated! Thanks so much.